How to Look After a Currency Counting Machine (and When You Need an AMC)

Daily care

• Switch off and cover the machine at the end of the day.
• Remove pins, clips, rubber bands and tape from notes before counting.
• Flatten folded or curled notes so they feed straight.
• Do not overfill the hopper beyond its rated capacity.

Weekly care

• With the machine off, brush dust and note fibres from the rollers, feed path and sensors using a soft, dry brush.
• Check the rollers for shine or wear. Smooth, worn rollers cause double feeds and miscounts.
• Run the self-check function if your machine has one.

Protect the electronics

Use a spike guard or voltage stabiliser, especially where power fluctuates. Keep the machine away from water, direct sunlight and heat.

Signs your machine needs a service

• Counts do not match a manual count
• Genuine notes are rejected, or suspect notes are not flagged
• Notes jam, skew or double-feed
• Error codes keep appearing
• Unusual noise or the motor feels hot

When an AMC makes sense

If your machine counts cash every day, as at a petrol pump, supermarket or credit society, an annual maintenance contract keeps it serviced, calibrated and accurate through the year, and gives you a fixed cost for upkeep. Ask Real Group for AMC details for your model.

Shredder care

Respect the duty cycle, do not overfeed sheets, empty the bin before it is full and use shredder oil sheets or oil as recommended by the maker to keep the cutters running smoothly.