- Mon–Sat, 10:00 am – 6:00 pm
- Santa Cruz, Panjim, Goa
- realgroupgoa@gmail.com
Service · Repairs · AMC
Currency Counting Machine Service, Repairs & AMC in Goa
Real Group services and repairs currency counting machines, fake note detectors, note sorters, bundle counters, note binding machines and paper shredders across Goa and nearby areas, and offers annual maintenance contracts (AMC) to keep them accurate.
What we service
Machines we look after
Currency counting machines
Loose-note and mixed-value counters with UV, MG, MT and IR detection.
Dual-CIS counters and note sorters
Image-sensor machines, multi-currency counters and sorters.
Bundle note counters
Desktop and floor-standing vacuum-feed bundle counters.
Note binding machines
Binding machines for currency bundles.
Paper shredders
Cross-cut, micro-cut and auto-feed office shredders.
Spare parts
Rollers, belts, sensors and other parts as needed. [TO CONFIRM]
Common problems we fix
- Machine counts wrongly or gives double counts
- Fake notes not detected, or genuine notes rejected
- Notes jamming or skewing in the feed
- Error codes and sensor alarms
- Display, keypad or power faults
- Shredder jams, overheating and motor problems
Annual maintenance contract (AMC)
Counting machines work hard every day. Dust, note fibres and wear on the rollers slowly reduce accuracy and fake note detection. An AMC keeps your machine checked and calibrated through the year.
- Scheduled servicing and cleaning [TO CONFIRM]
- Sensor checks and calibration
- Priority attention for breakdowns [TO CONFIRM]
- Advice on software updates and spare parts
How it works
Getting your machine serviced
Tell us the problem
WhatsApp or call with the model and what is going wrong. A short video helps.
Diagnosis
We check the machine and tell you what needs to be done and the cost.
Repair and testing
We clean, repair or replace parts and test counting and detection.
Back to work
Your machine is returned or fixed on site, with tips to keep it running well.
How to keep your counting machine accurate
- Keep it covered when not in use. Dust is the main cause of sensor errors.
- Clean the rollers and sensors regularly with a soft, dry brush, with the machine switched off.
- Do not overload the hopper. Load the number of notes the machine is designed for.
- Remove pins, clips and rubber bands before counting, and flatten folded notes.
- Use a stable power supply. A spike guard or stabiliser protects the electronics.
- Call us early if counts or detection start to look wrong, before a small fault becomes a big repair.
Read more in our guide: How to look after a currency counting machine.
FAQs
Service and AMC questions
Do you repair currency counting machines in Goa?
Yes. Real Group repairs and services currency counting machines, mixed-value counters, dual-CIS counters, note sorters, bundle counters, note binding machines and paper shredders in Goa. WhatsApp 92606 62693 with your model and the problem to book a service.
What is included in an AMC?
An annual maintenance contract covers regular servicing of your machine for a year, such as cleaning, sensor checks and calibration, so it keeps counting accurately and detecting fake notes. Ask us for the AMC terms and price for your model. [TO CONFIRM: AMC inclusions and visits per year]
Why is my counting machine not detecting fake notes properly?
Dust on the sensors, worn rollers, wrong settings or outdated software are common causes. A service with cleaning and calibration usually fixes it. Contact us if the problem continues.
Do you service machines not bought from Real Group?
Tell us the make and model and we will let you know. [TO CONFIRM: other brands]
How quickly can you attend to a breakdown?
Call or WhatsApp us Monday to Saturday, 10 am to 6 pm, and we will give you a visit or pick-up time. [TO CONFIRM: response time, e.g. within 24 hours in Goa]
Machine down? We can help.
Send us the model and a short video of the problem on WhatsApp.