Privacy Policy

Last updated: 27 October 2026

This Privacy Notice explains how Real Group (“we”, “us”) collects and uses personal data when you use realgroupindia.biz, contact us or buy from us. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the rules made under it.

Who we are

Real Group, A1-102, Suryakiran Residency, Vodlem Bhatt, near Green Valley Restaurant, Santa Cruz, Kalapur, Panjim, Goa 403005. Email: realgroupgoa@gmail.com. Phone: 92606 62693.

What we collect

• Enquiry details you give us through the website form, WhatsApp, phone or email: name, phone number, email, town, the product or service you are interested in and your message.
• Order and service details such as delivery address, machine model and service history, if you buy from us or book a service.
• Website usage data such as pages visited and device information, collected through cookies and analytics tools if you allow them.

Why we use it

• To reply to your enquiry, share prices and quotes, and follow up on it.
• To deliver, install and service machines, and to issue invoices.
• To keep records required by law, for example tax records.
• To improve our website and understand which pages are useful.

We use your data only for these purposes, based on your consent or for legitimate uses allowed by law. We do not sell your personal data.

Sharing

We share personal data only with service providers who help us run our business, such as our website host, email provider and delivery partners, and only as needed. WhatsApp messages are processed by WhatsApp (Meta) under its own terms.

How long we keep it

We keep enquiry data for as long as needed to respond and follow up, and order and invoice records for as long as the law requires. After that, we delete or anonymise it.

Your rights

You can ask us to access, correct, update or erase your personal data, withdraw your consent, or nominate another person to exercise your rights. To do this, email realgroupgoa@gmail.com. Withdrawing consent does not affect processing already done.

Grievances

If you have a concern about how we handle your data, contact our grievance contact: [TO CONFIRM: name], Real Group, at the address above or realgroupgoa@gmail.com. If you are not satisfied with our response, you may approach the Data Protection Board of India.

Cookies

Our website uses essential cookies to work properly and, if enabled, analytics cookies to understand how visitors use it. You can block or delete cookies in your browser settings.

Security

We take reasonable security safeguards to protect personal data against unauthorised access, loss or misuse.

Changes

We may update this notice from time to time. The date at the top shows when it was last changed.